About Caring 4 All
Terms & Conditions
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern the provision of home-care services (“Services”) by Caring4all Ltd, a company registered in the United Kingdom (“the Company”), to the client (“Client”).
1.2 By engaging the Company’s Services, the Client agrees to be bound by these Terms.
2. Definitions
- “Carer” – an employee or subcontracted representative of the Company who provides care.
- “Service Agreement” – the care plan and schedule agreed between the Client and the Company.
- “Domiciliary Care” – visiting care provided at scheduled times.
3. Services Provided
3.1 The Company will deliver Services as set out in the Service Agreement, which may include:
- Personal care (washing, dressing, continence support)
- Medication assistance
- Meal preparation
- Domestic tasks
- Companionship
- Mobility support
- Other agreed services
3.2 All Services are subject to a full assessment carried out by the Company.
4. Care Plans and Reviews
4.1 A personalised care plan will be created following the assessment.
4.2 Care plans will be reviewed regularly or upon request if the Client’s needs change.
4.3 The Company reserves the right to adjust staffing, care methods, or schedules where reasonably required. Whilst every effort will be made to attend the Client at preferred times, unforeseen circumstances may occur. The Company shall not be liable for any loss, injury, or damage arising from its inability to meet the agreed service provision.
5. Fees and Payment
5.1 Fees are outlined in the Service Agreement or current Price List.
5.2 Invoices are issued monthly.
5.3 Payment is due within 7 days of the invoice date.
5.4 Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
5.5 Additional charges may apply for:
- Bank holidays
- Emergency or unscheduled visits
- Mileage, equipment, or consumables (as agreed)
6. Cancellation and Termination
6.1 Individual visits may be cancelled with a minimum of 24 hours’ notice, after which the full fee may be charged.
6.2 Ongoing care services may be terminated by the Client with 7 days’ notice.
6.3 The Company may terminate Services immediately if:
- Staff safety is at risk
- The environment is unsafe or unsanitary
- The Client repeatedly fails to make payment
- The Company can no longer meet the Client’s needs safely
6.4 Any prepaid but unused fees will be refunded, less any outstanding charges.
7. Client Responsibilities
The Client agrees to:
7.1 Provide a safe working environment for Carers.
7.2 Inform the Company promptly of any changes in health, medication, or circumstances.
7.3 Ensure any Client-provided equipment (e.g. hoists or mobility aids) is properly maintained.
7.4 Not directly employ or solicit the Company’s Carers for a minimum of 12 months following termination of Services, unless a recruitment fee is paid.
8. Company Responsibilities
8.1 The Company will:
- Provide trained and suitably vetted Carers
- Conduct DBS checks in accordance with UK law
- Maintain appropriate insurance
- Comply with Care Quality Commission (CQC) standards
9. Medication Administration
9.1 Medication support will only be provided where authorised in the care plan.
9.2 The Client must supply medication in original, clearly labelled packaging.
9.3 All medication administered will be recorded in accordance with UK regulatory requirements.
10. Confidentiality and Data Protection
10.1 The Company complies with the UK GDPR and the Data Protection Act 2018.
10.2 Client information will only be shared where necessary for service delivery, legal compliance, or safeguarding.
11. Complaints and Feedback
11.1 The Company operates a formal complaints procedure available upon request.
11.2 Complaints should be made in writing and will be acknowledged within 14 days.
11.3 If unresolved, complaints may be escalated to the Care Quality Commission (CQC).
12. Liability
12.1 The Company maintains appropriate public liability and professional indemnity insurance.
12.2 The Company shall not be liable for:
- Loss or damage resulting from inaccurate information provided by the Client
- Loss of personal items unless caused by proven negligence
- Events beyond the Company’s reasonable control
13. Safeguarding
13.1 The Company follows UK safeguarding policies for vulnerable adults.
13.2 Where a safeguarding concern arises, the Company is legally required to report it to the appropriate authorities.
14. Changes to Terms
14.1 The Company may amend these Terms with at least 30 days’ notice, unless required sooner by law or regulation.
15. Governing Law
15.1 These Terms are governed by the laws of England and Wales (or Scotland or Northern Ireland, where applicable).
15.2 Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
