Caring 4 All
Frequently Asked Question
What are my Carers duties?
Our carers can provide personal care, including showering, baths, shaving and oral hygiene. They support people with mobility issues and transfers using appropriate equipment. They can prepare daily meals and support with feeding and hydration. They will support/administer medication as per the company’s policies and procedures.
What duties is my carer not allowed to do?
The typical examples are dress wounds, perform injections, or administer medication without consent.
Can my carer do housework?
Yes, our carers can perform household chores like cleaning, vacuuming, doing laundry, and preparing meals.
Can a family member continue to live in my house if I have care?
Yes, that isn’t a problem, we understand that there may be more than yourself living in the property.
What Do I Need?
Items for Personal care such as: flannels, soap, towels and a bowl if needed.
Items for Domestics include a hoover, mop, dusters, polish and brush.
A Key safe if you struggle to lock your front door or answer the door.
We provide all carers with disposable gloves and aprons.
Will I get the same carer on each visit?
There is generally a team of carers working within each area, and you may have one or more carers visiting you from within this team. If more than one carer visits you, it does tend to work better as there will be less disruption to your service when one is away on scheduled or emergency leave. It’s always nice to chat to new people as well!
How is my care documented?
All care plans, rosters and notes are carried out digitally, though if requested we can organise a paper communication book and send your daily notes of care to family members or yourself.
Having our care plans digitally means that we can read live notes, make changes to care plans or medications, as and when needed, without delay and are able to monitor where our carers are.
Are you registered to provide home care services?
All our offices are registered independently and are inspected by the relevant regulatory bodies of the Care Quality Commission (CQC).
Will my details be held in Confidence?
Rest assured all personal information we hold is in accordance with the Data Protection Act.
What are your fees and charges?
Our fees and charges for home care services vary depending on the type of care and when you would like it. Our prices start from £25.80 per hour but please contact us to discuss your care requirements so we can formalise a quote.
How do I pay for your services?
Our invoices are sent out 4 weekly to you. This can be sent by post, emailed to you or your family, or your carer will bring it to you by hand. You may use online banking to pay or we can organise a standing order for you.
Is my carer insured?
Yes, all our staff are fully insured for both personal and public liability.
What is Palliative Care?
Palliative care offers practical and emotional support to those with terminal illness.
Palliative care can be offered at any point after a terminal diagnosis and is designed to provide holistic support as you come to terms with the symptoms of your condition. Palliative care helps you to experience the best possible quality of life, in the time you have left, through supporting you physically and emotionally at home.
Can you organise help and equipment for me if I have mobility issues?
Yes, if needed we can request adult social care to undertake an assessment of your needs for equipment.
Will my carer be ok with my pets?
Yes, as long as they are friendly. If pets are uncomfortable with visitors, we don’t mind them being put in a different room whilst our carers visit.
